Refund policy

Refund Policy

Last Updated:01/07/2026

We are committed to providing high-quality products and excellent customer service. This Refund, Return & Exchange Policy explains the terms under which customers may request returns, replacements, or refunds for laptops, desktops, accessories, and related products purchased from our website.

1. Eligibility for Returns & Refunds

1.1 Return Timeframe

Customers may request a return or refund within [choose: 7 / 10 / 15 / 30] days from the purchase date.
All returns must be approved by our support team before sending the item back.

1.2 Item Condition

To qualify for a return or refund, the product must be in:

  • Original condition

  • Original packaging

  • With all accessories (charger, cables, manuals, etc.)

  • Warranty labels and serial numbers intact

Items will not be accepted if they show signs of:

  • Physical damage

  • Liquid damage

  • Burnt components

  • Unauthorized repairs or tampering

1.3 Proof of Purchase

A valid invoice, order confirmation, or receipt is required for all claims.

2. Non-Returnable Items

Returns and refunds are not accepted for:

  • Damaged items caused by customer misuse

  • Broken or removed warranty stickers

  • Software issues (virus, OS corruption, accidental deletion)

  • Used accessories (keyboards, mice, headphones) unless defective

  • Clearance sale or “no warranty” items

  • Customized or upgraded systems (RAM/SSD upgrade on request)

3. Defective or Damaged Products

3.1 Dead on Arrival (DOA)

If a product arrives faulty or stops working within 24–72 hours of purchase (your choice), it qualifies for free replacement.
Customers must provide clear photos/videos showing the issue.

3.2 Manufacturer Defects

Products covered under manufacturer warranty will be repaired/replaced according to brand warranty policies.

3.3 Damage During Shipping

Any visible damage during delivery must be reported within 24 hours, with photos or videos as proof.

4. Refund Processing

Once your returned product is inspected and approved, refunds will be processed using:

  • Original payment method

  • Store credit

  • Replacement product

Refund time may take 3–10 business days, depending on your payment provider.

5. Exchange Policy

Customers may request an exchange if:

  • The product received is defective

  • The wrong item was delivered

  • Customer wants to upgrade (price difference applies)

Exchanges are only offered once the original item is returned in acceptable condition.

6. Warranty Coverage

6.1 New Products

All new products include manufacturer warranty as specified on the product page.

6.2 Used / Refurbished Products

Store warranty applies based on product type (typically 7 days to 6 months).
Store warranty covers hardware defects only.
It does not cover:

  • Physical or liquid damage

  • Battery wear (normal for used systems)

  • Software issues

7. Order Cancellation

  • Orders can be cancelled before shipping for a full refund.

  • If the order has already shipped, it must follow the return process.

8. Customer Responsibilities

Customers must:

  • Back up all personal data before returning a device

  • Remove passwords/locks before submitting for service

  • Ensure safe packaging while returning items

We are not responsible for data loss or privacy issues from returned devices.